Cypress Care

Handled with Care.

Cypress Care provides durable medical equipment (DME) and medical supplies to claimants through a nationwide network of credentialed providers to ensure ample coverage and price competitiveness in every geographic area. With an extensive product catalog of 10,000+ suppliers with over 35,000 products, our DME and supplies program includes standard and specialty/custom orders, durable medical equipment (beds, commodes, walking aides), electrotherapy (TENS, muscle/bone stimulators), orthotics/prosthetics (braces, artificial limbs), medical supplies (wound care, hearing aids), and respiratory/IV (pain pump, enteral nutrition, oxygen, CPAP).


Our five step order management process consists of the following:

Order Confirmation Referral Intake Order Processed Product Delivery Receipt and delivery of report

Roll over steps for our process details.

The primary goals of Cypress Care’s DME and supplies program are to provide the lowest net price products to claimants in a timely manner and reduce administrative burden on adjusters and case managers placing orders. Our program benefits include the following:

  • Full visibility of DME and supplies rendered across entire book of business. Out-of-network bill re-pricing ensures bills are paid at fee schedule or at the usual and customary (U&C) rate for non-fee schedule items. This process provides customers complete visibility into the volume of services not being scheduled through Cypress Care’s network.
  • Increased number of claims prospectively managed through in-network providers. Network utilization is maximized through soft channeling to specialty networks.
  • Application of consistent processes and preferred rates across higher volume of claims. Average savings is 20%-30% off of fee schedule or U&C rate. Stewardship reporting provides a forum to measure program successes, review key metrics program accomplishments and identify new opportunities.

Contact a Cypress Care representative to learn more about our Durable Medical Equipment and Medical Supplies Services.