Cypress Care is firmly committed to protecting the confidentiality of your personal and medical information. When you submit information using the Cypress Care web site, we ask for only the information required to meet your needs. Please understand that, when submitting information, you are providing that information on a voluntary basis. We have developed the following practices and policies to safeguard your information.

Your Non-Personal Information
When you visit the Cypress Care Web site, we may collect non-personal information from you, such as the Internet browser or computer operating system you are using. We use this information only to provide you with better service connections and improved Web sites. We will not sell or disclose non-personal information to other companies or organizations.

Your Personal Information
When you register for a Cypress Care service, you may voluntarily provide us with Personal Information, such as your name and e-mail address. When personal information is combined with health or medical status information, we refer to it as "health-related personal information."

Unless otherwise stated at the time of collection, Cypress Care will not sell or disclose your personal or health-related personal information to other companies or organizations.

Cypress Care will use your personal and health-related personal information for only the following purposes.

We will manage your prescription benefits and process your prescription drug claims. This process may involve sharing certain information with you or your doctor, pharmacist, health plan or plan administrator. These disclosures are made in full accordance with the terms of your Workers' Compensation benefit plan.
We will process and send you orders through our contracted Mail Service Pharmacy if you elect Home Delivery (If you are interested in home Delivery, please call 1-800-419-7191 for information).
At your request, we may send you information regarding health conditions, medicines, or promotional offers.
At the request of you or your health plan, we may send you information or contact you regarding programs designed to improve your health.

Cypress Care also reserves the right to use your personal or health-related personal information to generate aggregate data (summarized data that does not identify you) for the following purposes:

Cypress Care is always seeking better ways to serve you. We may perform statistical analyses of the traffic patterns, site usage and behaviors associated with our Web sites. We may use these analyses to generate aggregate data which we may sell or disclose to other companies or organizations.
Cypress Care analyzes utilization information in the aggregate to study outcomes, costs, and provider profiles, and to suggest benefit designs for your employer or health plan. These studies generate aggregate data which we may sell or disclose to other companies or organizations.

In certain circumstances, Cypress Care may be legally compelled to release your personal or health-related personal information in response to a court order, subpoena, search warrant, law or regulation. Under these circumstances, we will notify you unless doing so would violate the law or court order.

Correct/Update Your Information
You can correct or update your personal or health-related personal information at any time using the following options:

Send an e-mail to referral@cypresscare.com.
or
Write to:
Cypress Care
Attention: Customer Care
PO Box 2829
Suwanee, GA 30024

Sale or Transfer of Information in the Event of Merger, Sale, or Bankruptcy
Cypress Care considers the information obtained through its Web sites to be significant assets of Cypress Care. As a result, in the event Cypress Care is acquired, merges with another entity, becomes insolvent and/or declares bankruptcy, the Web sites, and any information obtained through them, may be transferred or sold to another entity, in accordance with applicable law.

E-mail Privacy
You can use our Web sites to send an e-mail inquiry to Cypress Care, which may result in a reply being sent to an e-mail address that you provide.

Most inquiries sent through our Web sites are secure and use Secure Socket Layer (SSL) technology. SSL secretly encodes information that is being sent over the Internet, helping to ensure that the information remains confidential. Cypress Care will do all that is reasonably possible to protect your information.

Responses sent from the Cypress Care customer service team to your e-mail provider may not be secure or may be intercepted by third parties. By using the e-mail service, you accept the risk of transmitting information from Cypress Care to your personal e-mail address in an unsecured environment.

If you are receiving e-mail correspondence at an employer's e-mail address, please note that, under law, the employer may be permitted to view the contents of any e-mail messages received at this address. If you are concerned about the confidentiality of your e-mail messages, you may wish to use a home e-mail address or open a free Yahoo! e-mail account.

Usage by Children
Cypress Care' Web site is neither intended nor designed to attract users who are minor children.

Furthermore, Cypress Care has no intention of collecting personal information from minor children. Where appropriate, we specifically instruct minor children not to submit such information without the consent of a parent or guardian.

To request the removal of personal information submitted by a minor child, please send an e-mail to referral@cypresscare.com. We will make all reasonable efforts to remove the information.

Cookies
When you view our Web sites, we may store information on your computer. This information will be in the form of a "cookie" or similar file and will be used to determine ways to improve our Web sites, advertisements, products or services. With most Internet browsers, you can erase cookies from your hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser's instructions or online help files to learn more about these functions.

Links to Other Sites
Cypress Care's Web site may include links to other sites that are not related to, or are not the property of, Cypress Care. We are not responsible for the dependability or information security of these other sites, and the policies in our Security/Privacy Statement pertain only to Cypress Care's Web site.

Security Measures
To ensure the security of your personal and health-related personal information, Cypress Care's Web site supports Web browsers that use 128-bit encryption. While such browsers are not required to use Cypress Care's Web site, we strongly recommend their usage when viewing or entering information.

In addition, Cypress Care's Web site uses a Secure Socket Layer (SSL) protocol. As an added security precaution, all personal and health-related personal information is kept on a physically separate server with firewalls that meet or exceed industry standards to prevent intruders from gaining access.

Changes in Our Privacy Policy
Cypress Care uses your personal and health-related personal information only as described in the privacy policy when the information is collected from you. However, subject to the terms below, we reserve the right to change the terms of this Privacy/Disclosure Policy at any time. Changes to the Privacy/Disclosure Policy will be posted on this site.

Announcements of policy changes will include any applicable instructions for rejecting the additional use, disclosure, or sale of your information.

How to Send Us Your Comments
We welcome your comments. If you have general feedback regarding our Privacy/Disclosure Policy, please send an e-mail to referral@cypresscare.com.

Specific questions regarding the enforcement of this policy should be directed to Cypress Care's Compliance Department at privacy@cypresscare.com.

FAQ

What is Cypress Care?
The title "Cypress Care" encompasses all departments, divisions, affiliates, and subsidiaries of Cypress Care, Inc.

What is non-personal information?
Non-Personal information is information that cannot personally identify you or be used to contact you. Examples include type of Internet browser, type of computer operating system, and the domain name of the Web site and / or Internet service provider from which you linked to our site or advertisement.

What is personal information?
Personal information is information that could be used to identify or contact you. Examples include your name, e-mail address, mailing address, social security number, and telephone number.

What is aggregate data?
Aggregate data is summary level data, such as the number of members of a specific gender, in a specific zip code, that have chosen a specific benefit plan. Aggregate data does not contain information that can be used to identify or contact you, such as your name, address, telephone number, or e-mail address.

What is a subscriber?
A subscriber is the holder of the prescription benefit. Dependents are covered by the subscriber's benefit.

What is an adult dependent?
An adult dependent is a dependent 18 or more years of age. Adult dependents have privacy rights through which they may choose not to share their prescription history information with other household members, including spouses, parents or guardians.

What is a cookie?
A "cookie" is a unique identifier that a web site transfers to your hard drive for record-keeping purposes. Cypress Care' cookies are used to personalize your user experience and include only information which you or your health plan have already provided to Cypress Care. Our cookies are deleted from your hard drive when you close your browser session.

What is a server?
A server is the computer or computer program that houses and/or distributes data.

What is a firewall?
A firewall is a set of related programs that protects the resources of a private network from users from other networks.