Frequently Asked Questions
What services does Cypress Care offer?
How do I submit a referral?
What is Sequoia?
I forgot my Sequoia username/password. What do I do?
To retrieve your login information, or to have your password reset contact your account manager, email firstname.lastname@example.org or call 800.419.7191
I don’t have a Seqoia login. How can I get one?
To gain access to Sequoia, contact your account manager, email email@example.com or call 800.419.7191
Do you offer CEU presentations?
Yes. Cypress Care offers a variety of CEU programs. In addition to in-office CEU presentations we also offer quarterly CEU Webinars. Click here (link) to join the mailing list and be included in future webinars. If you have idea suggestion for a webinar topic, let us know!
Who should I contact if I have a problem while submitting a referral?
If you have a problem submitting a referral online, contact customer support at 800.419.7191 or firstname.lastname@example.org.
How do I submit a pharmacy referral?
Does a claimant have any out of pocket expenses while using Cypress Care?
No. The Cypress Care pharmacy program is designed to eliminate all out pocket expenses for claimants.
What do I do if a claimant loses the Cypress Care pharmacy card?
Contact customer support at 800.419.7191 or via email at email@example.com and a new card will be mailed to the claimant on the next business day!
Do you have a first fill program?
Yes. Cypress Care offers a first fill program that immediately provides essential prescriptions to injured workers while claim eligibility is determined. This program can be customized to fit your business needs.
Do you have a mail order program?
Yes. Cypress Care’s mail order program, EzRx, is designed to offer claimants up to a 90 day supply of medications with no out of pocket expense. You can sign a claimant up for mail order online, via email or by calling 800.419.7191.