Customer Resources - Cypress Care

Our Customer Resources portal gives adjusters and case managers direct access to tools and applications to make their jobs easier.

Simply send us the claimant’s information and we will handle the rest.

Retail, Home Delivery, Clinical Review Services

Please use this electronic referral form to send new pharmacy referrals to our Intake Specialist Team.

DME & Supplies, Home Healthcare, Modifications, Diagnostic Imaging, Physical Medicine, Transportation & Language Services

Please use this electronic referral form to send new specialty healthcare services referrals to our Intake Specialist Team.

DME & Supplies, Home Healthcare, Modifications, Diagnostic Imaging, Physical Medicine, Transportation & Language Services

Please use this electronic quote form to request a quote for any of our specialty healthcare services.

Our proprietary online claims management portal, Sequoia™, streamlines administrative tasks, reduces multiple touch points and provides claims professionals with complete visibility into claim activity.

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Click here to view our our Sequoia™ quick reference card.

Our proprietary online reporting and management tool, CARE™, empowers users with real-time data and summary reports that enable claims professionals to quickly monitor and manage their program.

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Click here to view our CARE™ overview card.

OrderTrax™ is a Windows-based application that can be downloaded to any adjuster or case manager’s computer. This application allows users to seamlessly submit a specialty services referral to Cypress Care without having to pick up the phone, send an email, fax or log on to a website.

pdf Click here to view our OrderTrax™ overview card.

Featured Pharmacy Question

Q: What steps does Cypress Care take in protecting claimants from the improper use of acetaminophen?

A: Currently Cypress Care utilizes a state-of-the-art Drug Utilization Review (DUR) program that monitors acetaminophen use. The current DUR identifies daily doses above the 4000mg/day max threshold if contained in a single prescription.

The current DUR program will also identify and alert pharmacists when claimants receive multiple acetaminophen containing products. In this case, the Cypress Care DUR system prepares a duplicate ingredient alert.