The Company
Patient Care Coordinator
Objective
To assist patients, pharmacies, and adjusters with processing pharmacy prescriptions while providing exceptional customer service.
Essential Duties and Responsibilities
- Answer incoming calls from a queue
- Enter new referrals into Sequoia within one hour of receipt
- Enter new referrals into pharmacy processing application when necessary
- Keep accurate patient notes in Sequoia and pharmacy processing application on all patient records
- Contact adjusters for patient updates, authorization of medications, doctors, etc.
- Provide pharmacy payment information when requested
- Assist adjusters with any questions regarding patient files
- Stay current on ALL Cypress Care policies, procedures and applications
Additional Responsibilities
- Other tasks as directed by the Company
- Assisting other departments with various data related tasks
- Please note that this task list is subject to change based on the needs of the business. You may be asked to perform tasks that are not expressly defined on this job description
Qualifications
Minimum Requirements:
- Energetic and self motivated
- Exceptional communication skills are required, both written and oral.
- Advanced knowledge of accessing and using the Internet, HTML, and MS Office tools; knowledge of computer systems, communication tools and software
- Work experience should include a minimum of 1 year in a customer service
- Attention to detail and accuracy a must
- High School Diploma or GED required.
Supervisory Responsibilities
- None
Work Environment:
- Work performed in an office environment
- Job performed while sitting
If you are interested in a career at Cypress Care, please submit your resume to hr@cypresscare.com
