Outbound Call Center Rep

Objective

Contact patients regarding their new Cypress Care cards, converting patients from paper billing to POS, and converting qualifying new patients to our home delivery program.

Essential Duties and Responsibilities

Make outbound calls in a campaign using an automated dialer
Keep accurate patient notes in Sequoia and pharmacy processing application on all patient records
Contact adjusters for patient updates, authorization of medications, doctors, etc.
Enter new referrals into Sequoia within one hour of receipt
Stay current on ALL Cypress Care policies, procedures and applications

Additional Responsibilities

Other tasks as directed by the Company
Assisting other departments with various data related tasks
Please note that this task list is subject to change based on the needs of the business. You may be asked to perform tasks that are not expressly defined on this job description

Qualifications

Minimum Requirements:

Energetic and self motivated
Exceptional communication skills are required, both written and oral.
Advanced knowledge of accessing and using the Internet, HTML, and MS Office tools; knowledge of computer systems, communication tools and software
Work experience should include a minimum of 1 year in a customer service in medical industry.
Attention to detail and accuracy a must
High School Diploma or GED required.

Supervisory Responsibilities

None

Work Environment:

Work performed in an office environment.
Job performed while sitting

If you are interested in a career at Cypress Care, please submit your resume to hr@cypresscare.com